CABEZO 11:25
avg: 18 kts
max: 24 kts

TWS – FAQ.

Find answers on the most common questions.

Is there a limited amount of clients the centre takes?

The capacity of the centre is limited to 35 pre-booked windsurfers. With this number we can offer every one a good service. If you have not made a reservation by pre-booking we cannot guarantee that there will be a possibility for you to use the equipment during your stay.

How can I pay?

Pre-booking payments can be made by Paypal or via banktranfer to the following bankaccount:

TWS / Folkerts Trading SL, BANK LA CAIXA, EL MEDANO, TENERIFE
IBAN ES34 2100 6951 0802 0003 8212
SWIFT CAIXESBBXXX
Pre-booking payments can be made by Paypal or via banktranfer to the following bankaccount: TWS / Folkerts Trading SL, BANK LA CAIXA, EL MEDANO, TENERIFE
IBAN ES34 2100 6951 0802 0003 8212
SWIFT CAIXESBBXXX

If I want to cancel my pre-booking is that possible?

Yes you can. We have the following cancellation policy:

  • More then 31 days prior to the first rental date 50% of the paid rental fee(s)
  • 30 days or less prior to arrival 70% of the paid rental fee(s)
  • 7 days or less prior to arrival 100% of the paid rental fee(s)

Can my friend/ partner use my rented gear as well?

Yes partner use is possible, We charge only 25% extra for the double use of your gear.

Can I reserve a certain board or sail or combination?

The concept of TWS is that you can use all the boards and sails we have. Because of the differences in wind strength it is not possible to allocate a specific board and sail. We work on a “who comes firs, chooses first” basis and equipment is often chaged several times a day.

Why should i pre-booking?

Pre-bookers get a 10% discount on the rental fees. The capacity of the centre is limited to 35 pre-booked windsurfers. With this number we can offer every one a good service. If you have not made a reservation by pre-booking we cannot guarantee that there will be a possibility for you to use the equipment during your stay. 

Can I book / pay directly in the centre?

Yes, you can. Payments can be made by bankcard or in cash. We prefer by bankcards.

Can I pay over the phone by using a credit card?

Sorry that is not possible but you can pay by using Paypal. Just let us know and we send you a Paypal request.

Cancellation policy

Cancellation of a pre-booking is possible under the following conditions:

  • More then 31 days prior to the first rental date 50% of the paid rental fee(s)
  • 30 days or less prior to arrival 70% of the paid rental fee(s)
  • 7 days or less prior to arrival 100% of the paid rental fee(s)

What are the opening hours of the centre?

During wintertime we are open from 10.00 in the mornings till 17.00 in the afternoon.
During summertime we are open from 10.00 in the morning until 18.00 in the afternoon. We cannot rent you the equipment any later then 17.00 or 18.00 hours because the lifeguards are not available after these hours.

Are there other activities besides windsurfing that can be done?

Yes, we offer some SUP- and surfboards for the non windy days. We offer road- and mountainbike rentals, we organise movies nights with dinners, tuning and technique clinics and more. All can be booked directly in the centre.

What kind of equipment is available?

In the center we have more then 60 boards and 80 sails to cover all conditions and ability levels. The equipment we have in the centre you can find on the website. Often we have more or newer gear then what the website displays because we work closely with the board- and sailmanufacturors.

Are there any SUP or surfboards?

Yes, we offer some SUP- and surfboards for the non windy days. And we have bodyboards for the kids. These boards are available to everybody who has booked and they can be rented separately as well.

Which brands are represented / available in the centre?

For a current list of the available gear you can check the website. Often we offer more gear then what is displayed on the website because we work closely together with all the boards- and sailmanufacturors.

Do I need to bring a wetsuit and harness?

We have some wetsuits and harnesses you can use. We advise you to bring your own harness and wetsuit( shorty or 3/3 wetsuit) because you are used to it and it does not take much weight to take it with you by plane.

What kind of wetsuit do I need?

Most of the days it’s sunny and then you can sail in shorty or short-arm wetsuit. The most used ones are 2-3 millimeters. In wintertime when it’s cloudy you can use a normal or short-arm wetsuit. 3 millimeters is more the sufficient for the waters of El Medano

Do you offer an inssurance for the gear?

We offer an insurance for just € 39,00 per year and then your rental gear is insured world wide no matter a which centre you rent your gear.

What happens if I damage the equipment?

To make sure that you get the best gear available we check the equipment each time before you go on the water. If you crash a bord or sail we will charge you the repair costs. If a board or sail is beyond repair or the repair cant be made in a way that it’s not visible we charge you 50% of the suggested retail price of the damaged product and the board, sail or boom will be yours then. We issue you an invoice for the repair or replacement of the product so you can claim it on your insurance when you are back home.

Is the equipment insured?

No, you have to make sure that you are covered for damage to the equipment by a insurance or cover the costs of repair or replacement of damaged gear by yourself. We offer an insurrance for just € 39,00 per year and then your rental gear is insurred world wide no matter a which centre you rent your gear. 

What kind of safety measures are there on location?

Our staff all have had a first aid course and we have a rescue boat parked near the Harbour Wall. The Medano Lifeguards (Soccoristas) have a Jetksi with a sledge to recover people from the water.

How many spots are there in Tenerife to windsurf?

We have three mainspots; South Bay, Harbour Wall and Cabezo. On the website you can find some clips and more information.

Can I sail on Cabezo as well?

Yes you can,Cabezo is just three upwind tacks away from our centre

Are the spots suited for beginners and intermediate windsurfers?

Yes they are, the South Bay is good for learning to windsurf and freeriding. It all depends on the strength of the wind but when you can do a jibe and waterstart Medano is the place to be!

Do I need a car when I am in Medano?

No, for staying in Medano you do not need a car as almost everything is in walking distance. For some sightseeing around the island you can hire a car at one of the several car rental companies.

Is El Medano also suited for (younger) famillies?

Yes it is, the village has a lot to offer besides windsurfing. Even with winds over 40 knots the non windsurfing people can be on the beaches and have fun.

Can I store my private gear at the centre?

Yes we have a nice storage facility. Just send us an e-mail and we book you in.

What are the prices of storing gear at the center?

All prices can be found on our website.

Other question(s)!?

Please contact us by using our online form.

Apartments in Él Medano Tenerife