FAQ

What kind of equipment is available?

In het center we have more then 60 boards and 80 sails to cover all conditions and ability levels. The equipment we have in the centre you can find on the website. Often we have more or newer gear then what the website displays because we work closely with the board- and sailmanufacturors.

Can I reserve a certain board or sail or combination?

The concept of TWS is that you can use all the boards and sails we have. Because of the differences in wind strength it is not possible to allocate a specific board and sail. We work on a “who comes firs, chooses first” basis and equipment is often chaged several times a day.

Is there a limited amount of clients the centre takes?

The capacity of the centre is limited to 25 windsurfers. With this number we can offer every one a good service. If you have not made a reservation by pre-booking we cannot quarantee that there will be a possibility for you to use the equipment during your stay.

Why pre-booking?

Pre-bookers get a 10% discount on the rental fees. The capacity of the centre is limited to 25 windsurfers. With this number we can offer every one a good service. If you have not made a reservation by pre-booking we cannot quarantee that there will be a possibility for you to use the equipment during your stay.

Is the equipment insured?

Yes, we offer you a very competitive insurance for just € 39,00 per year for a world wide coverage of damage and injuries for your own gear and also the test/ rental gear is insured up the € 1.500,- per year with an € 50, – own risk per claim. In our center the insurance can be booked online to make it easy for you.

Cancellation policy

Cancellation of a pre-booking is possible under the following conditions:

  • More then 31 days prior to the first rental date 50% of the paid rental fee(s)
  • 30 days or less prior to arrival 70% of the paid rental fee(s)
  • 7 days or less prior to arrival 100% of the paid rental fee(s)

What are the opening hours of the centre?

During wintertime we are open from 10.00 in the mornings till 17.00 in the afternoon.

During summertime we are open from 10.00 in the morning untill 18.00 in the afternoon. We cannot rent you the equipment any later then 17.00 or 18.00 hours because the lifeguards are not available after these hours.

How can I pay?

Pre-booking payments can be made by banktranfer to the following bankaccount:

TWS / Folkerts Trading SL

BANK LA CAIXA, EL MEDANO, TENERIFE

IBAN ES34 2100 6951 0802 0003 8212

SWIFT CAIXESBBXXX

Are there any SUP or surfboards?

Yes, we offer some SUP and surfboards for the non windy days. These boards are available to everybody who has booked or can be rented separately.

Which brands are represented / available in the centre?

For a current list of the available gear you can check the website. Often we offer more gear then what is displayed on the website because we work closely together with all the boards- and sailmanufacturors.

What happens if I damage the equipment?

To make sure that you get the best gear available we check the equipment each time before you go on the water. If you crash a board or sail we will charge you the repair-costs. If a board or sail is beyond repair or the repair cant be made in a way that it’s not visible we charge you 50% of the retail price of the damaged product and the board, sail or boom will be yours then. we issue you a invoice for the repair or replacement of the product so you can claim it on your insurance when you are back home.

Do I need to bring a wetsuit and harness?

We have some wetsuits and harnesses you can use. We advise you to bring your own harness and wetsuit( shorty or 3/3 wetsuit) because you are used to it and it does not take much weight to take it with you by plane.

What kind of wetsuit do I need?

Most of the days it’s sunny and then you can sail in shorty or shortarm wetsuit. The most used ones are 2-3 millimeters. In wintertime when it’s cloudy you can use a normal or shortarm wetsuit. 3 millimeters is more the sufficient for the waters of El Medano

Are there other activities besides windsurfing that can be done?

Yes, we offer some SUP- and surfboards for the non windy days. We offer road- and mountainbike rentals, we organize movies nights with dinners, tuning and technique clinics and more. All can be booked directly in the centre.

What is the correct spelling, Teneriffa, Tenarife, Teneriffe, Tenerife or Tenarifa?

Check out the correct spelling here!

Other question(s)!?

Is your question not listed, or is the answer not clear enough? Please contact us by our online form!

Our rides are waiting for you!

Our rides are waiting for you!

We offer you the best gear that’s currently available in the market. So it’s a 100% fun holiday guarantee and an easy travel. Make your reservation today!